This Service Terms & Billing Policy (“Policy”) apply to all services rendered, in progress, or requested by the client through Little Pot, LLC (“Little Pot,” “Studio,” “we,” or “us”).
By requesting services, approving work, receiving deliverables, submitting payment, enrolling in a payment plan, or continuing to engage Little Pot, LLC, the client (“Client”) acknowledges and agrees to be bound by the terms outlined below.
1. Payment Terms
Payment is due according to the timeline stated on the invoice, checkout page, or approved payment plan.
Late or missed payments may be subject to a late fee of up to 20% per month, or the maximum amount permitted by law. Little Pot, LLC reserves the right to pause services, withhold deliverables, or suspend ongoing work if payment is not received by the due date.
2. Payment Plans
If a Client enrolls in a payment plan, the following terms apply:
Payment plans allow the total balance to be paid over time according to the agreed schedule.
Payments are due on the dates outlined at enrollment and will continue until the balance is paid in full.
Missed, declined, or failed payments may result in paused work until the account is brought current.
Continued non-payment may result in cancellation of the payment plan and the remaining balance becoming immediately due.
Payment plans are offered as a convenience and do not change the total amount owed.
3. Scope of Services
Invoices and payment plans apply only to the services and deliverables specifically listed. Any additional requests, revisions outside the agreed scope, or new services require written approval and may be billed separately.
4. Refund & Cancellation Policy
All payments made toward design, branding, strategy, or creative services are non-refundable once work has begun.
Due to the custom nature of these services:
Refunds are not issued for completed work, partially completed work, or unused services.
If a project is canceled by the Client after work has begun, the Client remains responsible for payment for all work completed up to the date of cancellation.
5. Revisions
Revisions are limited to those outlined in the original agreement, proposal, or invoice. Requests exceeding the agreed revision scope may require additional fees and written approval prior to work continuing.
6. Intellectual Property & Ownership
All designs, concepts, files, and deliverables remain the property of Little Pot, LLC until full payment is received.
Upon full payment:
Ownership of final, custom-created deliverables produced specifically for the Client is transferred to the Client.
Preliminary concepts, unused drafts, internal working files, and source files are not included unless expressly stated in writing.
7. Third-Party Assets & Licensed Materials
Any third-party assets used in a project — including but not limited to stock photography, stock video, fonts, templates, plugins, mockups, or licensed graphics — remain the property of their respective owners and are governed by their original license terms.
The Client is responsible for maintaining, renewing, and complying with any required licenses after project delivery. Little Pot, LLC is not liable for misuse or distribution of third-party materials beyond the scope of their licenses.
8. Suspension of Work
Little Pot, LLC reserves the right to suspend work, adjust timelines, or withhold deliverables if payment is overdue or a payment plan is not honored.
Project schedules may be extended once payment is brought current, and previously scheduled deadlines may no longer apply.
9. Account Verification & Billing Information
The Client agrees that billing and business information provided — including mailing address and business identification details (such as an EIN, if applicable) — may be used for invoicing, account verification, and management in the event of payment issues.
10. Portfolio & Promotional Use
Little Pot, LLC retains the right to display completed work in its portfolio, website, social media, and marketing materials unless otherwise agreed in writing.
11. Dispute Window
Any questions or concerns regarding an invoice, charge, or payment plan must be submitted in writing within seven (7) days of the invoice date or payment charge.
Failure to do so constitutes acceptance of the invoice, payment plan, and services rendered.
12. Governing Law
This Policy and all related services are governed by the laws of the Commonwealth of Kentucky.